ITIL V3 Foundation Bridge Certification Exam Preparation by Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk

By Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk

Self-study ITIL® V3 beginning Bridge Certification examination prep advisor, together with all V3: techniques, inputs & outputs; examination subject matters; insider secrets and techniques; whole motives of all ITIL® V3 matters; try tips & counsel; pattern questions & workouts.

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Read or Download ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide PDF

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Additional info for ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide

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A) b) c) d) Assess the current business situation Understand the vision of the business Agree on priorities for improvement Create and verify a plan Copyright The Art of Service 52 Question 10 Which ITIL process is involved in performing risk assessments and a business impact analysis to determine appropriate "countermeasures" to be implemented? a) b) c) d) Availability Management Problem Management IT Service Continuity Management Service Asset & Configuration Management Question 11 Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?

1. The design of services 2. The design of Service Management systems and tools 3. The design of technology architecture and management systems 4. The design of the measurement systems, methods and metrics to be used 5. a) b) c) d) The design of Functions The design of Service Level Agreements The design of applications The design of processes Question 9 Which is the first activity of the Continual Service Improvement (CSI) model? a) b) c) d) Assess the current business situation Understand the vision of the business Agree on priorities for improvement Create and verify a plan Copyright The Art of Service 52 Question 10 Which ITIL process is involved in performing risk assessments and a business impact analysis to determine appropriate "countermeasures" to be implemented?

Alert: A warning that a threshold has been reached or something has been changed. (An event has occurred) Trigger: An indication that some action or response to an Event may be needed. 43 Copyright The Art of Service 33 Problem Management Goal: To minimize the adverse impact of Incidents and Problems on the business that are caused by errors within the IT infrastructure, and to prevent the recurrence of Incidents related to these errors. 2 Activities (New) o Reactive Problem Management o Detection/logging/investigation etc o Proactive Problem Management o Trend analysis o Major Problem Reviews o Targeting Preventive action Copyright The Art of Service 44 34 Request Fulfilment Goal: To provide an effective and efficient channel for users to make requests, gain information and obtain standard Services.

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