Balanced Scorecard Step-by-Step for Government and Nonprofit by Paul R. Niven

By Paul R. Niven

The Balanced Scorecard is the major technique for enforcing functionality administration structures and bettering potency. Focusing at once at the public and not-for-profit sectors, this ebook is helping those agencies triumph over the original demanding situations they face while enforcing a Balanced Scorecard. publications executive and nonprofit corporations during the implementation of a functionality administration procedure utilizing the Balanced Scorecard. Authors convey a wealth of implementation wisdom and adventure to this ebook, resulting in hands-on, functional information and the right way to that verify luck. Identifies and tackles head-on the intense stumbling blocks designated to the area of presidency and nonprofits in imposing the balanced scorecard method. contains motion plans to stroll the reader via particular implementation demanding situations.

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Clearly, both sectors have experienced the benefit of measurement and, with varying levels 32 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors of effort and success, have embarked on measurement initiatives. What has been lacking, however, is the answer to this seemingly simple question: Is what we’re doing (both in the public and nonprofit sectors) making a difference—is anyone better off as a result of our efforts? To answer that question, executives, managers, and employees alike need to view performance from a broader perspective.

14 Since that time, the Balanced Scorecard has been adopted by nearly half of the Fortune 1000 organizations, and the momentum continues unabated. So widely accepted and effective has the Scorecard become that the Harvard Business Review recently hailed it as one of the 75 most influential ideas of the twentieth century. Once considered the exclusive domain of the for-profit world, the Balanced Scorecard has been translated and effectively implemented in both the nonprofit and public sectors. Success stories are beginning to accumulate and studies suggest the Balanced Scorecard is of great benefit to both these organization types.

Conversely, leading indicators without lag measures may demonstrate short-term improvements but don’t identify whether these improvements have led to improved results for customers, ultimately allowing you to achieve your mission. SUMMARY Many leaders feel they know what is most critical to the success of their organizations. However, it is only through the measurement of these vital indicators that they can accurately reflect their progress on an ongoing basis. The Balanced Scorecard is a powerful tool that enables any organization to pinpoint and track the vital few variables that make or break performance.

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