Surviving a Corporate Crisis: 100 Things You Need to Know

Format: Spiral-bound

Language: English

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Size: 10.94 MB

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The model also demonstrates different types of interventions supporting knowledge management in call-centres. Ultimately, the infrastructure should be reflection of the methodology being used. The situation was characterised by very little communication between teams, limited written procedures and no ability to load balance during peak times. This is also the gateway exam to achieve ITIL Expert Level. This highlights the significance of IT investment and management relative to overall business investment [20,49].

Pages: 114

Publisher: Thorogood (June 2005)

ISBN: 1854182080

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