A Business History of Britain, 1900-1990s

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Language: English

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Government also can use regulatory or purchasing power to unite fledgling markets by creating a common standard, such as the IP standard underlying the Internet, that can reduce the costs of developing new products that use new technologies. This paper suggests a Knowledge Infrastructure Hierarchy and discusses a Knowledge Process Maturity model for call-centres to advance and frame future discussion of these knowledge intensive environments. In the healthcare industry, KM infrastructure help hospitals integrate knowledge from knowledge workers and provide better services to satisfy patient needs (Davison & Wickramasinghe, 2003; Ghosh & Scott, 2005, 2008; Wickramasinghe et al., 2004).

Pages: 640

Publisher: Oxford University Press; 1st edition (December 31, 1998)

ISBN: 0198773765

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